Offices

City Centre Office (Sales)

20 New Union Street
Coventry
CV1 2HN

-1.509572

52.405286

Tom Hewitt

M.N.A.E.A

Sales Director

Tom has been selling property in Coventry and Warwickshire for the last ten years and knows the market inside out.

Becoming a member of the National Association of Estate Agents in 2008 he recognises the importance of being honest and professional in everything he does. He believes good old fashioned communication and service is key to getting  houses sold and has built up a fantastic reputation within the industry for providing excellent customer service.

Tom says "I love it when a good plan comes together. Giving my clients the advice they need to guide them through the sales process and making sure their house is marketed correctly means that we get the best results possible. Working together with  clients and achieving excellent results is really satisfying and that is  why I get up in the morning."

Tom also has extensive knowledge of the new build sector having consulted with local and national developers and has experience in selling large investment portfolios.

In his spare time Tom, amongst other things loves music and motorsport. A keen DJ and fan of Formula 1 and LeMan he regularly goes karting and only gets the golf clubs out in the warmest of weather!

Daventry Road Office (Sales)

165 Daventry Road
Cheylesmore
Coventry
CV3 5HF

-1.505141

52.395873

Howard Townsend

Consultant

Howard was instrumental in assisting in the formation of Payne Associates when he officially “retired” as a Director of the former company and remains a close  friend and colleague of the present Directors.

Currently acting as a Consultant, he has a wealth of knowledge drawn from some fifty years in Estate Agency, as a Director! Partner/Chartered Surveyor, etc in both Warwickshire and Leicestershire and has seen many changes in the industry.

The ethos of the company of “going the extra mile” is one he ascribes to wholeheartedly. He continues to enjoy active involvement with day to day issues although on a semi-retired basis and is proud to be associated with the Directors and Staff of this forward looking company.

Peter Dick

FRICS

Chartered Surveyor

Tracy Horsley

Administrator

Tracy joined Payne Associates in April 2014 and provides administration support to the Cheylesmore, City Centre and Walsgrave offices. Prior to this she worked for several years as a legal secretary for a large firm of solicitors and before this was a medical secretary for an occupational health company. Tracy lives local to the Cheylesmore office and in her spare time enjoys spending time with her family, socialising and sunshine holidays !

Susie Hanley

Sales Negotiator

Susie is a highly experienced Estate Agent having worked in the industry for over 12 years. Susie enjoys the busy environment of our Daventry Road Office and excels at working to targets in a high pressure environment and achieving excellent results. She is particularly successful at matching applicants to their ideal homes as she has excellent local knowledge having worked in the area for a number of years.

Susie's spare time is spent enjoying the company of her young daughter as well as spending quality time with family and friends.     

Liz Emery

Assistant Manager

Liz Emery is a bubbly and enthusiastic lady who loves people, and genuinely likes to help them find their dream home. She understands everyone has their own idea of a perfect home and will do her level best to listen to what they want and match them up with their perfect property.

If they want to view a property at a slightly unsociable time, she will work over to enable them to see the house, likes to treat people how she herself would like to be treated and puts herself in their shoes.

In her spare time she loves to walk her gorgeous chocolate Labrador, who pops in for the odd treat at the office from time to time. Liz also loves to keep fit so will often pop her trainers on and hit the roads for a run, which means she has earned a wine or two for the weekend!

Liz Wilson-King

Sales Manager

Liz joined Payne Associates in February 2010 as a sales negotiator at the Daventry Road Office and quickly progressed to manage the Earlsdon Office for the next 7 years. Having recently returned to Daventry Road she is looking forward to a new challenge.

"I think our customers choose Payne Associates because we are a local agent that offers a personal service, we communicate with our clients and we trade in honesty and our clients trust us... something that's essential when buying/selling your biggest asset."

Hobbies include Tae Kwon Do where she is currently working toward her second dan black belt, attending classes twice a week and also teaching a kid's class. Any spare time Liz has she likes to spend in the gym or eating out with family and friends.

Walsgrave Rd Office (Sales)

312 Walsgrave Road
Walsgrave
Coventry
CV2 4BL

-1.473748

52.411306

Tom Hewitt

M.N.A.E.A

Sales Director

Tom has been selling property in Coventry and Warwickshire for the last ten years and knows the market inside out.

Becoming a member of the National Association of Estate Agents in 2008 he recognises the importance of being honest and professional in everything he does. He believes good old fashioned communication and service is key to getting  houses sold and has built up a fantastic reputation within the industry for providing excellent customer service.

Tom says "I love it when a good plan comes together. Giving my clients the advice they need to guide them through the sales process and making sure their house is marketed correctly means that we get the best results possible. Working together with  clients and achieving excellent results is really satisfying and that is  why I get up in the morning."

Tom also has extensive knowledge of the new build sector having consulted with local and national developers and has experience in selling large investment portfolios.

In his spare time Tom, amongst other things loves music and motorsport. A keen DJ and fan of Formula 1 and LeMan he regularly goes karting and only gets the golf clubs out in the warmest of weather!

Jon Le Poidevin

Assistant Sales Manager

Jon has been involved in estate agency and property since 2007. He loves to sell and will enthusiastically point out the features and benefits of a property including any development potential. He also has experience selling probate property.

Married with 2 children Jon has owned properties since he was 21. He has redeveloped his current home after experiencing 2 fall throughs in previous sales so he understands how important it is to keep a sale together.

Earlsdon Office (Sales)

221 Albany Road
Earlsdon
Coventry
CV5 6NF

-1.529206

52.400534

Melanie Ryan

Sales Negotiator

Melanie Ryan likes nothing more than someone walking into the office and finding them their dream home, she relishes every opportunity and challenge that walks through the door and never gives up the search for them, even it means leaflet dropping on a particular street they wish to purchase. Melanie has lived in Earlsdon for the past 5 years and has taken on her own Grand Design project there. Melanie is passionate about interior design and often helps our Vendors with hints, from creating a sense of light and space to minor changes that make the difference in achieving a quick sale.

Melanie has worked in the Hotel and Hospitality Industry for over 23 years, the last 3 of those years have been at Payne Associates as Residential Sales Negotiator. Melanie tells everyone it’s taken her 23 years to find her dream job, and would never work in any other industry again that gives her the opportunity to express herself in many different aspects of her job.

 

Holly Hobbs

Sales Negotiator

Holly Hobbs grew up in Earlsdon, attending local schools and starting bar work in the area aged 17. After graduating from the University of Leeds, Holly gravitated back towards home with the aim of pursuing a career in property. With an ambition to learn about the property market in a customer orientated position and interactive environment, Holly joined Payne Associates in June 2016.

"I feel very lucky to have found a position working for the area's most successful independent estate agents. I couldn't have asked for a warmer welcome, nor a more creative and genuine group of colleagues to be surrounded by. Above all, I am really enjoying everything that the role of a sales negotiator has to offer." 

Balsall Common Office (Sales)

299 Kenilworth Road
Balsall Common
CV7 7EL

-1.649966

52.391947

Jack Conway

Manager

Jack joined Payne Associates in 2016 and has over 5 years’ experience in estate agency having spent the majority of his time in the very competitive property market in Buckinghamshire.

 

He offers a wealth of knowledge to local homeowners that are looking to sell or rent their properties, providing authentic and practical guidance that can be trusted.  Jack believes in delivering only exceptional service and will go above and beyond for his clients. 

Awaiting Image

James Mottram

NEGOTIATOR

James is an enthusiastic property consultant. Having previously sold bespoke Persian handmade carpets for many years.

 

He has now applied his fantastic attention for detail to the property industry, taking great care when advising both our buyers and sellers. For James, there isn’t anything better than a satisfied client.  Outside the office, he loves to cook and enjoys a good hearty meal.

City Centre (Lettings)

20 New Union Street
Coventry
CV1 2HN

-1.509572

52.405286

Claire Clark

Lettings Manager

Claire has worked within residential lettings since 2000.  She has a wealth of experience and knowledge and prides herself on providing the very highest levels of customer service.

Having been a landlord previously, Claire appreciates the importance of finding quality tenants efficiently and speedily.

Having worked in various locations, including Stratford upon Avon, Leeds and Huddersfield, Claire is delighted to be working within her home town.

Claire enjoys socialising with friends and family and is a regular gym goer, in her spare time.

Olga Reynolds

Senior Lettings Negotiator

Olga Has worked for Payne Associates since July 2014 in the lettings department working closely with Lauren. She has 2 years’ experience in lettings previously working for another agency in Coventry. Her favourite part of the job is advising landlords and aiming to provide the best services possible in an increasingly competitive industry. As a bilingual speaker Olga finds it helpful to assist customers who speak Russian language. She also enjoys fast paced office environment, and a brilliant easy going team. In her spare time Olga enjoys socialising with friends, watching films and spending time with her husband and dog.

 

Lauren Taylor

Lettings Negotiator

Since starting with the company in July 2012 as an administrator Lauren has become involved in the busy lettings environment and has provided support and help to all of her clients. Lauren has completed her level 2 & 3 qualification in business administration and is now a Lettings Negotiator working alongside Olga. Lauren’s favourite part of the job is following a let through to a move in and to ensure that her clients and tenants are provided with the best service possible. In her spare time Lauren enjoys a different variety of social activities.

 

John Merrill

Viewings Representative

John has enjoyed working for Payne Associates since 2005, having previously spent his career working in theatre all over the country. Originally from Leicester, he now lives in Coventry and enjoys socialising, holidays, football and has a keen interest in wild life.

Johns role includes showing prospective tenants around our wide variety of properties and carrying out property inspections to ensure that they are maintained to a high standard and also to make sure our tenants are happy and comfortable in their homes. He enjoys meeting new people and seeing different types of property all over Coventry.

Daniel Little

Client Accounts Manager

Daniel began his working career in property management in October 2006 and has been with Payne Associates since October 2007.

He has become a key part of the team and continued to develop his accountancy qualifications by passing his AAT exams in July 2012. He enjoys his job as it is always offers new challenges to keep him busy.

Daniel lives with his wife and kids and enjoys to follow Coventry City Football Club although it’s not been too joyful to watch over the past few years.

Angela Mahon

Lettings Administrator

Angela, working directly with Daniel, spearheads the accounts department ensuring that rents are collected, chased up and processed in a quick and efficient manner.

She has worked in all aspects of the Lettings business since 2001, giving her a broad underlying ability and understanding of the property management field. She is a team player and relishes pulling together a team to achieve a common goal. She has experience specifically in account management, payments, contracts, repairs and maintenance, managing the Landlord and Tenant relationship and general administration.

She has worked for Payne Associates since 2013 and looks forward to doing so for many more years to come.

Awaiting Image

Gary Dawson

Property Manager

Gary has worked in property management for the past few years, working with a mixture of properties including HMO properties. Gary’s background was in contract management for both the plumbing & Heating sector, and brings a technical view to the day to day property management here at Payne Associates

Verine Nicholls

Property Manager

Verine has worked within Facilities Management roles for a few years. She accidentally fell into Residential Lettings as a Property Manager and has never looked back. Working for Payne Associates means she continues to do what she enjoys. She loves problem solving and dealing with both Landlords and Tenants alike. In her spare time, for relaxation she loves packing her rucksack and riding her motorcycle to beautiful locations and as a keen photographer, taking great images, which is also very beneficial in the property industry.

Survey Department

165 Daventry Road
Cheylesmore
Coventry
CV5 6NF

-1.505141

52.395873

Awaiting Image

Anthony B. Twigger

FRICS

Director (Chartered Surveyor)

Peter Dick

FRICS

Chartered Surveyor

Company Directors

John S. Payne

MNAEA, MARLA

Director

Anthony B. Twigger

FRICS

Director (Chartered Surveyor)

Professionalism

The Directors of Payne Associates pride ourselves on our heritage with the company’s roots going back over 100 years, including the fact that we still act for descendants of clients from that time. At the heart of what we do is our dedication to provide solid, professional and unbiased advice to our clients. We have strict service standards in place and monitor these to ensure that we maintain a professional yet effective level of service.

As well as being a firm Regulated by the Royal Institution of Chartered Surveyors, we are licensed members of the National Association of Estate Agents and the Association of Residential Letting Agents.

Funds entrusted to us are covered by the Clients’ Money Protection Scheme of the Royal Institution of Chartered Surveyors and have to be kept in accordance with the Members Accounts Regulations. Client’s money is held by us in a dedicated Clients’ account.