Offices

City Centre Office (Sales)

20 New Union Street
Coventry
CV1 2HN

-1.509572

52.405286

Richard Tootall

Sales Manager

Richard joined Payne Associates as Sales Manager in August 2014 after having gained a vast amount of industry knowledge from working for both Corporate and Independent Estate Agents over the last 28 years. His main role within the office is to provide Market Valuations & Appraisals and is enjoys being part of the City Centre team where there is always a really good atmosphere in the office and working with his colleagues who are all very hard working and really do care about delivering a very high standard of customer service.  

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Aaron Dreelan

Sales Negotiator

Aaron has over 7 years experience within the property market having worked in Estate Agency since leaving school. In his spare time he plays rugby and supports Manchester City.
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Siobhan Harrington

Sales Negotiator

Siobhan first started her career in estate agency in 2007 and has recently joined the team at Payne Associates. She is a dedicated member of staff always willing to go above and beyond to ensure vendors and purchasers alike experience the best service possible. In her spare time she enjoys spending time with her daughter, going to the gym and practising yoga.

Daventry Road Office (Sales)

165 Daventry Road
Cheylesmore
Coventry
CV3 5HF

-1.505141

52.395873

Howard Townsend

Consultant

Howard was instrumental in assisting in the formation of Payne Associates when he officially “retired” as a Director of the former company and remains a close  friend and colleague of the present Directors.

Currently acting as a Consultant, he has a wealth of knowledge drawn from some fifty years in Estate Agency, as a Director! Partner/Chartered Surveyor, etc in both Warwickshire and Leicestershire and has seen many changes in the industry.

The ethos of the company of “going the extra mile” is one he ascribes to wholeheartedly. He continues to enjoy active involvement with day to day issues although on a semi-retired basis and is proud to be associated with the Directors and Staff of this forward looking company.

Peter Dick

FRICS

Chartered Surveyor

Tracy Horsley

Administrator

Tracy joined Payne Associates in April 2014 and provides administration support to the Cheylesmore, City Centre and Walsgrave offices. Prior to this she worked for several years as a legal secretary for a large firm of solicitors and before this was a medical secretary for an occupational health company. Tracy lives local to the Cheylesmore office and in her spare time enjoys spending time with her family, socialising and sunshine holidays !

Susie Hanley

Sales Negotiator

Susie is a highly experienced Estate Agent having worked in the industry for over 12 years. Susie enjoys the busy environment of our Daventry Road Office and excels at working to targets in a high pressure environment and achieving excellent results. She is particularly successful at matching applicants to their ideal homes as she has excellent local knowledge having worked in the area for a number of years.

Susie's spare time is spent enjoying the company of her young daughter as well as spending quality time with family and friends.     

Liz Emery

Assistant Manager

Liz Emery is a bubbly and enthusiastic lady who loves people, and genuinely likes to help them find their dream home. She understands everyone has their own idea of a perfect home and will do her level best to listen to what they want and match them up with their perfect property.

If they want to view a property at a slightly unsociable time, she will work over to enable them to see the house, likes to treat people how she herself would like to be treated and puts herself in their shoes.

In her spare time she loves to walk her gorgeous chocolate Labrador, who pops in for the odd treat at the office from time to time. Liz also loves to keep fit so will often pop her trainers on and hit the roads for a run, which means she has earned a wine or two for the weekend!

Liz Wilson-King

Sales Manager

Liz joined Payne Associates in February 2010 as a sales negotiator at the Daventry Road Office and quickly progressed to manage the Earlsdon Office for the next 7 years. Having recently returned to Daventry Road she is looking forward to a new challenge.

"I think our customers choose Payne Associates because we are a local agent that offers a personal service, we communicate with our clients and we trade in honesty and our clients trust us... something that's essential when buying/selling your biggest asset."

Hobbies include Tae Kwon Do where she is currently working toward her second dan black belt, attending classes twice a week and also teaching a kid's class. Any spare time Liz has she likes to spend in the gym or eating out with family and friends.

Walsgrave Rd Office (Sales)

312 Walsgrave Road
Walsgrave
Coventry
CV2 4BL

-1.473748

52.411306

Tom Hewitt

M.N.A.E.A

Sales Director

Tom has been selling property in Coventry and Warwickshire for the last ten years and knows the market inside out.

Becoming a member of the National Association of Estate Agents in 2008 he recognises the importance of being honest and professional in everything he does. He believes good old fashioned communication and service is key to getting  houses sold and has built up a fantastic reputation within the industry for providing excellent customer service.

Tom says "I love it when a good plan comes together. Giving my clients the advice they need to guide them through the sales process and making sure their house is marketed correctly means that we get the best results possible. Working together with  clients and achieving excellent results is really satisfying and that is  why I get up in the morning."

Tom also has extensive knowledge of the new build sector having consulted with local and national developers and has experience in selling large investment portfolios.

In his spare time Tom, amongst other things loves music and motorsport. A keen DJ and fan of Formula 1 and LeMan he regularly goes karting and only gets the golf clubs out in the warmest of weather!

Jon Le Poidevin

Assistant Sales Manager

Jon has been involved in estate agency and property since 2007. He loves to sell and will enthusiastically point out the features and benefits of a property including any development potential. He also has experience selling probate property.

Married with 2 children Jon has owned properties since he was 21. He has redeveloped his current home after experiencing 2 fall throughs in previous sales so he understands how important it is to keep a sale together.

Charleigh Comerford

Adminstrator

Charleigh joined Payne Associates in September 2015 and will be completing her NVQ levels in business administration while working here, she has been very interested in the property business since she was younger and wants to go on to be a Sales Negotiator. Charleigh likes to be involved in a busy work environment along with other employees with a positive and professional attitude. In her spare time Charleigh enjoys a variety of social activities with friends and family.

Earlsdon Office (Sales)

221 Albany Road
Earlsdon
Coventry
CV5 6NF

-1.529206

52.400534

Donna McCamphill

Sales Manager

Donna has over 25 years' experience in residential property sales, having started her career for a local independent Estate Agent in 1989. Donna recently joined Payne Associates in April 2017 following the opportunity to work in Earlsdon, where she has lived for the past 12 years. Donna firmly believes that respect in the property industry can only be gained by showing the same to clients, through high levels of service and excellent customer care. "I am proud to have consistently delivered these throughout my career and have gained a positive professional reputation in the local property market for my determination, integrity and attention to detail."

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Paige Williams

Paige Williams

Paige joined Payne Associates in April 2017 following her return back to England from Australia where she completed her NVQ levels in business administration.

Paige is very interested in Estate Agency and hopes to have a long-term career in the industry. "I am currently learning to drive and am really looking forward to being able to show prospective buyers around properties".  Paige likes being part of the busy Earlsdon team and has a positive and professional attitude. In her spare time Paige enjoys a variety of social activities with friends and family.

City Centre (Lettings)

20 New Union Street
Coventry
CV1 2HN

-1.509572

52.405286

Claire Clark

Lettings Manager

Claire has worked within residential lettings since 2000.  She has a wealth of experience and knowledge and prides herself on providing the very highest levels of customer service.

Having been a landlord previously, Claire appreciates the importance of finding quality tenants efficiently and speedily.

Having worked in various locations, including Stratford upon Avon, Leeds and Huddersfield, Claire is delighted to be working within her home town.

Claire enjoys socialising with friends and family and is a regular gym goer, in her spare time.

Olga Reynolds

Senior Lettings Negotiator

Olga Has worked for Payne Associates since July 2014 in the lettings department working closely with Lauren. She has 2 years’ experience in lettings previously working for another agency in Coventry. Her favourite part of the job is advising landlords and aiming to provide the best services possible in an increasingly competitive industry. As a bilingual speaker Olga finds it helpful to assist customers who speak Russian language. She also enjoys fast paced office environment, and a brilliant easy going team. In her spare time Olga enjoys socialising with friends, watching films and spending time with her husband and dog.

 

John Merrill

Viewings Representative

John has enjoyed working for Payne Associates since 2005, having previously spent his career working in theatre all over the country. Originally from Leicester, he now lives in Coventry and enjoys socialising, holidays, football and has a keen interest in wild life.

Johns role includes showing prospective tenants around our wide variety of properties and carrying out property inspections to ensure that they are maintained to a high standard and also to make sure our tenants are happy and comfortable in their homes. He enjoys meeting new people and seeing different types of property all over Coventry.

Daniel Little

Client Accounts Manager

Daniel began his working career in property management in October 2006 and has been with Payne Associates since October 2007.

He has become a key part of the team and continued to develop his accountancy qualifications by passing his AAT exams in July 2012. He enjoys his job as it is always offers new challenges to keep him busy.

Daniel lives with his wife and kids and enjoys to follow Coventry City Football Club although it’s not been too joyful to watch over the past few years.

Angela Mahon

Lettings Administrator

Angela, working directly with Daniel, spearheads the accounts department ensuring that rents are collected, chased up and processed in a quick and efficient manner.

She has worked in all aspects of the Lettings business since 2001, giving her a broad underlying ability and understanding of the property management field. She is a team player and relishes pulling together a team to achieve a common goal. She has experience specifically in account management, payments, contracts, repairs and maintenance, managing the Landlord and Tenant relationship and general administration.

She has worked for Payne Associates since 2013 and looks forward to doing so for many more years to come.

Gary Dawson

Property Manager

Gary has worked in property management for the past few years, working with a mixture of properties including HMO properties. Gary’s background was in contract management for both the plumbing & Heating sector, and brings a technical view to the day to day property management here at Payne Associates

Verine Nicholls

Property Manager

Verine has worked within Facilities Management roles for a few years. She accidentally fell into Residential Lettings as a Property Manager and has never looked back. Working for Payne Associates means she continues to do what she enjoys. She loves problem solving and dealing with both Landlords and Tenants alike. In her spare time, for relaxation she loves packing her rucksack and riding her motorcycle to beautiful locations and as a keen photographer, taking great images, which is also very beneficial in the property industry.

Survey Department

165 Daventry Road
Cheylesmore
Coventry
CV5 6NF

-1.505141

52.395873

Anthony B. Twigger

FRICS

Director (Chartered Surveyor)

Peter Dick

FRICS

Chartered Surveyor

Company Directors

John S. Payne

MNAEA, MARLA

Director

Anthony B. Twigger

FRICS

Director (Chartered Surveyor)

Professionalism

The Directors of Payne Associates pride ourselves on our heritage with the company’s roots going back over 100 years, including the fact that we still act for descendants of clients from that time. At the heart of what we do is our dedication to provide solid, professional and unbiased advice to our clients. We have strict service standards in place and monitor these to ensure that we maintain a professional yet effective level of service.

As well as being a firm Regulated by the Royal Institution of Chartered Surveyors, we are licensed members of the National Association of Estate Agents and the Association of Residential Letting Agents.

Funds entrusted to us are covered by the Clients’ Money Protection Scheme of the Royal Institution of Chartered Surveyors and have to be kept in accordance with the Members Accounts Regulations. Client’s money is held by us in a dedicated Clients’ account.